Shipping policy

Shipping Policy

At Connected Seasons, we’re committed to delivering seasonal wellness gift boxes to your loved ones as smoothly and reliably as possible. Please review our shipping policy to understand how we handle processing times, shipping costs, delivery windows, and more.

Processing Time

Subscription & One-Time Seasonal Boxes

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Boxes are then shipped the week before the scheduled seasonal delivery window (see “Delivery Timeline” below).

  • Orders are not processed, shipped, or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take longer, but we will communicate if there are significant delays.

Pre-orders

  • Standard processing timelines do not apply to pre-orders. Shipping and delivery windows for pre-orders will be clearly noted at checkout or in your order confirmation email.

Shipping Rates (United States)

We currently ship only within the United States.

Connected Seasons Subscription Plans

  • Annual Plan: ✅ Free shipping

  • Seasonal Plan (pay-per-season): ✅ Free shipping

One-Time Box Purchases

  • One-Time Seasonal Box: $10 flat-rate shipping per box

At this time, we do not ship internationally.

Delivery Timeline (Seasonal Boxes)

Connected Seasons boxes are designed to arrive near the start of each season. We ship boxes the week before the target delivery date range:

  • Winter Box: Estimated delivery December 21–24

  • Spring Box: Estimated delivery March 24–27

  • Summer Box: Estimated delivery June 23–26

  • Fall Box: Estimated delivery September 22–25

These are estimates and may vary slightly based on carrier performance, weather, or regional delays.

Order Tracking

Once your order has shipped and the carrier has scanned the package, you will receive a shipping confirmation email with tracking information.

  • You can track your shipment using the link provided in the email.

  • Because carrier systems sometimes update with a slight delay, tracking may begin showing movement shortly after you receive the email.

If you have any trouble with tracking or your package appears stalled, please contact our Customer Care team.

Address Changes & Undeliverable Packages

Please double-check your shipping address before completing your order.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If you notice an error, contact us as soon as possible. If your order has not yet been processed, we will do our best to correct the address.

If a package is returned to us as undeliverable due to an incorrect or incomplete address or repeated delivery attempts:

  • You may be responsible for additional shipping charges to resend the package.

Subscription Renewals

  • Address changes must be made before your renewal order is processed.

  • Any address update made after a renewal has processed will apply to the next shipment, not the current one.

  • For an address change on an existing order, please contact Customer Care directly so we can review options.

Lost, Stolen, or Damaged Orders

Once your package has been handed over to the shipping carrier, we rely on them to complete delivery.

  • For orders marked as delivered by the carrier but not received, we are generally not liable for lost or stolen packages. We recommend checking with neighbors, building management, or your local post office/UPS location first.

  • If your order arrives damaged, or if items are missing or defective, please contact Customer Care with your order number and photos (if possible), and we’ll work with you to make it right.

If you have any questions about this policy or need help with an existing order, please reach out to us—we’re here to help you stay connected to the seniors you love.